Use the channels below according to your enquiry type. Include organisation name, workspace identifiers where known, and preferred confidentiality arrangements when sharing sensitive diligence materials.
Security incidents & coordinated vulnerability reports
Email security@vasesign.co.za. For vulnerability details follow guidance on Vulnerability disclosure.
Privacy & data subject coordination
Email support@vasesign.co.za with subject lines that reference POPIA rights or processor coordination. Where VaseSign processes solely on behalf of a customer, your controller may need to authorise the request — see Privacy & POPIA.
Enterprise procurement & assurance materials
Contact your VaseSign account team or email support@vasesign.co.za with "Enterprise assurance" in the subject. Typical next steps include NDA execution and scheduling for architecture and evidence reviews described on Enterprise assurance.
Mailboxes are monitored during business hours (South African time) with best-effort acknowledgement sooner for severity-rated security reports.